Refund Policy

Our decorations are packed for a specific celebration, so all sales are final. We do not offer replacements, exchanges or refunds for change of mind, a different colour choice, or items that go unused.

Damaged items

If an item reaches you damaged, tell us within 24 hours of delivery by email (business.shivacorp@gmail.com) or through our contact page. Please share your order number and clear photos or a video showing the damaged item and its packaging.

After we have checked the proof, we may refund part of the price of the damaged item. The amount depends on the item and the damage, and is decided by Lane of Decor. We do not send replacements.

Balloons

Balloons are not eligible for any refund. This covers latex, metallic, chrome, confetti and foil balloons, including number and letter balloons, and includes balloons that burst, leak or deflate after delivery.

How refunds are paid

Approved refunds are paid to the original payment method within 5 to 7 working days.

Changes and cancellations

If you need to change your order, contact us as soon as possible. Orders cannot be changed or cancelled once they are out for delivery.

Delivery area

We currently deliver only within Gurugram. See our Shipping & Delivery Policy for delivery areas and charges.